Refund policy
Returns & Refunds
We want you to love your TRADE MARKED gear. Because our products are made to order, please check the product details and size guide carefully before placing your order.
Change of mind and incorrect selections
We do not offer returns or exchanges if you change your mind, order the incorrect size or colour, or provide incorrect order details. This applies to apparel and other made-to-order products.
Stickers (in-stock items)
Our stickers are not made to order. They are pre-printed, held in stock, and shipped directly by us.
Because of this, stickers may be eligible for return or exchange in limited circumstances if they are unused, unopened, and in their original condition. If you have an issue with your sticker order, please contact us as soon as possible so we can help resolve it.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty, misprinted, materially different from its description, or you receive the wrong item, please contact us as soon as possible. Include your order number and clear photos showing the issue.
We ask that issues be reported within 30 days of delivery so we can assess and resolve them promptly. This 30-day request does not limit any rights you may have under the Australian Consumer Law.
Please do not return an item unless we provide return instructions. Once we assess the issue, we will provide the remedy required by Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy. Where a product has a major failure, you may choose a refund or replacement.
Order changes and cancellations
Our products enter production quickly. If you need to change or cancel an order, contact us immediately. We can generally only change or cancel orders before they enter production, and we cannot guarantee requests after production begins.
Refunds
Approved refunds will be issued to the original payment method. We will confirm when the refund has been processed, but processing times may vary between financial institutions.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
How to contact us
Email: trademarkedcustomersupport@gmail.com
We aim to respond within 2 business days.